Shipping and Returns Policy

At White Love Boutique, we are committed to delivering an elegant and seamless shopping experience for our customers across India. Below is our shipping and returns policy to ensure clarity and convenience.

Shipping & Delivery

  • Free Shipping: Enjoy free standard shipping on all orders within India, with no minimum purchase required.

  • Delivery Timelines: Domestic orders are processed and dispatched within 2-3 business days. Delivery typically takes 4-7 business days, depending on your location (e.g., 4-5 days for metro cities like Mumbai, Delhi, or Bangalore; 5-7 days for other regions). Remote or rural areas may take up to 10 business days.

  • Pre-Order Items: For pre-order products, estimated delivery timelines are clearly stated in the product description.

  • Order Tracking: Once your order is shipped, you’ll receive a tracking number via email or SMS. Track your package using the link provided or on our courier partner’s website (e.g., Delhivery, Blue Dart, or India Post).

  • Package Condition: Please check your package upon delivery. If it appears damaged or tampered, do not accept it and contact us immediately at support@whiteloveboutique.com.

Exchanges

  • Eligibility: We accept exchanges for unworn, unwashed, and undamaged items with original tags and packaging intact, within 7 days of delivery.

  • Process: To request an exchange, Whatsapp us with your order number and preferred exchange item (subject to availability). We’ll arrange a reverse pick-up within 2-3 business days for domestic orders, free of charge.

  • Exchange Options: Exchange for any available item on whiteloveboutique.com. If the new item costs less, the difference will be issued as store credit. If it costs more, you’ll receive a payment link for the difference.

  • Second Exchanges: A ₹150 fee applies for additional exchanges on the same order, payable via a payment link sent to your registered email.

  • Quality Check: Returned items are inspected for quality. Items that are worn, damaged, or missing tags will be returned to you and not eligible for exchange.

Returns

  • Store Credit: Returns are processed as store credit, valid for 12 months from issuance. Cash refunds or bank reversals are not available.

  • Eligibility: Items must be unworn, unwashed, undamaged, with original tags and packaging, and returned within 7 days of delivery.

  • Process: Contact support@whiteloveboutique.com to initiate a return. Customers are responsible for return shipping costs.

  • Store Credit Issuance: Upon approval of the return, store credit will be issued as a gift card code via email, redeemable at checkout.

Exclusions

  • Non-Returnable/Non-Exchangeable Items: Items purchased during promotional events (e.g., Festive Sale, Buy One Get One, or marked “Final Sale”) are not eligible for return or exchange.

  • Damaged or Altered Items: Items returned in a soiled, damaged, or altered condition will not qualify for store credit or exchange.

  • International Returns: Due to logistical constraints, international orders are not eligible for returns or exchanges.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery at support@whiteloveboutique.com with photos of the issue. We’ll replace the item with the same product, subject to availability. If unavailable, store credit will be issued.

Contact Us

For any assistance, reach out to our team at support@whiteloveboutique.com or call us at +91- 8638002434 (Monday–Friday, 10:00 AM–6:00 PM IST). We’re here to make your White Love Boutique experience truly special!